Frequently Asked Questions

Find answers to common questions about our services, tracking, and policies.

Departure Updates & Notifications

Will I receive SMS updates about my bus departure or delays?

What are your office hours for bookings and inquiries?

How do I reach customer care if I have a question or complaint?

What items are not allowed on the bus?

What if I have more luggage than the standard allowance?

How much luggage can I bring?

Can I charge my phone on the bus?

Do your buses have restrooms?

What amenities do you provide on your buses?

I saw a website claiming to sell Trinity Bus tickets. Is it legitimate?

How can I book a ticket safely?

Does Trinity Bus offer online booking?